Budget Rent A Car – South Africa

Review of Budget Car Rental

budget car rental south africaThe Avis Budget Group, in agreement with Barloworld Group, began management and operations for Budget Car Rental in March, 2015. The Barloworld Group has decades of extensive experience in the car hire industry and has successfully managed Avis Car Hire to be one of the top brands in the car rental industry with evidence of winning many prestigious awards. Budget Car Rental operates in over 100 countries around the world, including Namibia, Mozambique, Lesotho, Botswana, Swaziland, Malawi, Zambia, Zimbabwe and South Africa. With its headquarters in Johannesburg, Budget Car Rental has 92 branches across South Africa, including branches all the major airports.

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Overview of Budget Car Rental Services

  • Car hire: Out of 17 different categories of vehicles, including vans, luxury cars, four-wheel drive, economic cars and the likes. There is room for renting of corporate vehicles and tour vehicles with the added function of tour guides. With flexible options for long term an short term car hire, this car rental company has the right plan to cover you in a cost effective way.
  • Loyalty program: They usually have significant cost saving promotional offers during different seasons, like weekend deals and super saver package. They have special monthly rates when you are renting a car for 31 consecutive days or more.
  • Locations: With over 92 branches this is a car hire company with a far reach which is advantageous for the consumers. This makes it possible that you do not have to return your car from the same branch you picked it up from. This flexible option could draw more customers to the brand.
  • Additional driver: You can include another driver to the normal rental agreement for accommodating one primary designated driver of the car.
  • Cross border: You can take your rental car to some surrounding countries under the cross border clause after due agreement and payment.
  • Budget Assist: In case of car faults that might leave you stranded, Budget Car Rental has roadside assistance for you to help you get through this. Budget Assist is also there in case of medical emergency or need of medical help.
  • Extra factors: For a budget-friendly daily price you can rent a car seat or GPS.
  • Additional insurance: It is here to protect yourself from incidents involving hijacking, stealing and the likes. This extra insurance will shield you from bearing the total cost of such issues.

Customer Service

Budget Car Rental’s website has an easy-to-use interface with ample descriptions of the cars and packages and prices, available promotions, locations of branches, car/van hire price estimator, rental guide and quote book. However, the information about the company is little and customers cannot easily know about the company they are dealing with. Most of the reviews on the website are negative, complaining about the poor quality of customer service. However, there are some positive reviews as well about their customer service. The perception of customer satisfaction will be hard to tell here but there should be an improvement on the effort of the customer care to become better and serve better.

Find the best car hire offers and possible discounts on car rental

Where To Find Your Nearest Budget Car Rental Branch

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